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Creating a new generation

Heeding Raymond Ackerman's advice to be constantly aware of future events, trends and changes, Pick n Pay has always been at the forefront of new developments, particularly in the field of international retailing.

It therefore came as no surprise when online shopping via the Internet became a reality in June 2001. Described by then CEO Sean Summers as “the most vexing and complex issue facing many organisations in the world today, e-commerce also represents one of Pick n Pay’s greatest challenges”.

Announcing the venture, Summers said he felt it was a viable proposition, in spite of the Company's comparatively late entry. He went on to say: “We’re are sticking with what our customers expect of us, which is focusing on the core issue of home grocery shopping, and not getting into fringe activities such as holidays, air fares or other products”.

The 2001/2002 financial period saw the first full period of Online shopping. The service was well received by customers and the initial teething problems were overcome.

Since then this value-add service has gone from strength to strength. We have seen a significant amount of registrations – in some months this could be as high as 2000. We are continually looking for ways in which to improve this offering for our customers, and one of our latest initiatives will involve the launch of a large online distribution centre attached to one of our Gauteng Hypermarkets. This will give us more control over out-of-stock problems and give on-line shoppers access to a far more extensive range of products, including our general merchandise and clothing offering. Another innovation is our integrated recipe centre – a global first that essentially helps shoppers to tailor-make their baskets according to recipe requirements.

Launched in 1997, Pick n Pay Financial Services introduced South Africans to the revolutionary concept of in-store banking. In August 2000 the announcement of a joint venture with Nedcor to operate this division replaced an existing agreement with BOE Bank.

Known as “Go Banking”, the experience and credibility that Nedcor has as a bank, along with Pick n Pay's reputation as a champion of consumer rights and issues, as well as our comprehensive store network, provided an opportunity for a significant substitute for consumer banking needs.

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